Welcome to madisonpixelart.com. As we primarily provide web design and digital services rather than physical goods, our return and refund policy applies specifically to web design services, digital files, and related service content. Please read the following policy carefully before purchasing any services.
Refund Requests
If you need to cancel your order before the service begins, you may submit a refund request via the contact methods provided on madisonpixelart.com.
Once work on the service has commenced, refund requests will be reviewed based on the actual progress of the service. If the work has been completed or the digital content delivered, a refund may not be available; specific cases will be handled according to the order status and applicable laws.
Service Issues
If the digital content you receive contains significant errors, is corrupted, or differs substantially from the agreed-upon service specifications, please contact us promptly with a description of the issue.
We will verify the issue and, where reasonable, provide revisions, re-delivery, or other appropriate solutions.
Non-Refundable Situations
As web design services are digital in nature, refunds are generally not available in the following situations:
The service has been completed and delivered; The digital file has been successfully sent or access has been provided; The client requests cancellation due to a change in personal preference; Project delays occur because the client failed to provide necessary materials in a timely manner; A refund is requested after the completed service content has already been put into normal use by the client; The digital content cannot be used properly due to issues with the client’s own equipment, network, or third-party platforms.
If applicable laws grant consumers other non-waivable rights, those laws shall prevail.
Refund Processing
If a refund request is approved, we will process the refund using the original payment method.
Once the refund is processed, it typically takes 5–10 business days for the funds to appear in your account. The actual time required may vary depending on the processing speeds of banks, credit card issuers, payment platforms, and other financial institutions.
If you do not receive the refund after this period, we recommend contacting your bank or payment service provider first; you may also contact us via madisonpixelart.com to check the refund status.
Refund Amount
The refund amount will be determined based on the actual amount paid, the progress of the service, and applicable refund conditions.
If a portion of the service has already been completed, the refund may apply only to the unfulfilled portion. Any refund rights mandated by law are not restricted by this policy.
6. How to Apply
To request a refund or report a service issue, please contact us using the details provided on madisonpixelart.com. Please include your order details, payment information, and a description of the issue to help us verify your request more quickly.
We will review your request upon receipt and notify you of the outcome within a reasonable timeframe.
Policy Updates
Madisonpixelart.com may modify this return and exchange policy based on changes to our services, operational requirements, or applicable laws and regulations. Updated policies will be posted on the website and become effective immediately upon publication.
Contact Us
If you have any questions regarding refunds, service delivery, or this return and exchange policy, please feel free to contact us. We will carefully handle your inquiry and strive to provide a clear and reasonable solution.
