These terms regarding returns and cancellations apply to website design, development services, and related digital service projects purchased via madisonpixelart.com. As the services provided consist of digital design and development, requests for refunds and cancellations will be reviewed based on project progress, delivery status, and specific circumstances.
- Nature of Services
The website design, development, and related digital services we provide are customized digital services; they do not involve the delivery of physical goods, and therefore, the standard return process for physical products does not apply.
Before purchasing services, clients should fully understand the service content, project scope, delivery methods, and relevant requirements. - Conditions for Refund Requests
Clients may request a refund under the following circumstances:
The service has not yet commenced, and no actual design or development work has been performed;
The project cannot be completed according to the mutually confirmed service scope due to reasons attributable to us;
There is a significant discrepancy between the delivered content and the mutually confirmed project scope.
Refunds are generally not supported in the following situations:
The client has confirmed the project plan and design or development work has begun;
The client has received partial or complete digital deliverables;
The project cannot proceed due to reasons attributable to the client (e.g., failure to provide necessary materials or prolonged lack of communication);
The client requests a refund due to changes in personal preference, adjustments to requirements, or last-minute changes to plans. - Service Cancellation
If a client wishes to cancel a project, please contact us as soon as possible.
If the project has not yet started, we will process the refund upon confirming the cancellation request.
If the project has already entered the design, development, or production phase, the refund amount will be assessed based on the volume of work completed, service costs incurred, and project progress. - Refund Processing Time
Once a refund request is approved:
We will complete the refund processing within 5–10 business days;
The refund will be returned via the original payment method used by the client;
Banks or payment institutions may require an additional 3–10 business days to process the credit to the account.
The actual time for funds to appear in the account may vary depending on the client’s region, bank processing speeds, and the specific payment channel. - Refund Details by Payment Method
Refunds are typically returned to the original payment account:
Credit or debit card payments: Refund timing depends on the issuing bank’s processing cycle;
Online payment platform payments: Refunds will be returned to the account in accordance with the rules of the respective payment platform. To ensure transaction security, we do not issue refunds via any other methods. - Project Revisions and Issue Resolution
If the client believes the delivered work does not align with the agreed-upon specifications, they should contact us within a reasonable timeframe after receipt.
We will prioritize resolving issues through methods such as:
Technical adjustments;
Page optimizations;
Functional corrections;
Project consultations and confirmations;
…rather than proceeding directly to a refund. - Non-Refundable Situations
Refunds are not applicable in the following cases:
The client has already used or deployed the delivered website content;
Issues arising from modifications made to the website by the client;
Issues caused by third-party platforms, servers, plugins, or external services;
New requirements that fall outside the original scope of service. - Digital Content and Copyright
Usage rights for website design files, development code, page assets, and other digital deliverables are governed by the service agreement confirmed by both parties.
Upon completion of a refund, the client may be required to cease using digital deliverables associated with the unfinalized purchase and must handle received project materials in accordance with the relevant terms. - Contact Information
If you have any questions regarding refunds, service cancellations, or project delivery, please contact us via:
Email:
[email protected]
[email protected]
We will review your request promptly upon receipt and inform you of the outcome.